Frequently Asked Questions
How do I restore my subscription after reinstalling the app?
Open the app → go to Settings → tap Manage Subscription → tap Restore Purchase. Your subscription will be restored automatically using your Apple ID or Google account.
How do I cancel my subscription?
On iOS: go to Settings app → tap your Apple ID → Subscriptions → Deep Edge → Cancel. On Android: open Google Play → tap your profile → Payments & subscriptions → Subscriptions → Deep Edge → Cancel.
My trades or journal entries are not showing up. What should I do?
Make sure you're logged in with the same account you used when you first set up the app. If the issue persists, try closing and reopening the app. If data is still missing, contact us at
support@deepedge.app.
Is my trading data private and secure?
Yes. Your data is stored securely in the cloud and is only accessible to you. We never sell or share your data with third parties. See our
Privacy Policy for full details.
The AI Journal is not responding. What's wrong?
The AI Journal requires an active internet connection. Make sure you're connected to Wi-Fi or mobile data and try again. If the issue continues, contact us and include your device model and iOS/Android version.
I was charged but my Pro access is not active.
First, try Restore Purchase in Settings. If that doesn't work, email us at
support@deepedge.app with your Apple ID or Google account email and we'll resolve it immediately.
Contact Us Directly
Can't find what you're looking for? Email us at support@deepedge.app — we typically respond within one business day.